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Refunds

 

Refunds:

We are more than happy to accept returns for items ordered from this website under the following conditions.

 

Please Take Note:

When returning a product it should be sent in the appropriate original packaging - (failure to return the goods in a re-saleable condition will void our refunds policy) and shipped by a recorded delivery service with the suitable level of insurance and with proof of delivery.

We are not able to process any refund until the product is received by us in the same condition it was delivered to you.

There are a few circumstances where you may need/want to return an item, each with their own procedure:

 

Exchanging your product for another:

Return the item to us within 5 working days and we will be happy to exchange it for another product. There will be a re-shipping / restocking fee (some parts are sourced worldwide ñ please contact us prior to dispatch) and the item in question must be returned in an unused and re-saleable condition.

Simply email us at info@sinisterpowersports.co.uk - including your name, telephone number, order number and reason for return of the product and we will guide you through the procedure.

There is always a restocking fee if the requested product has been ordered in for you.

 

No longer require the product:

Return the item to us within 5 working days of delivery and get a full refund (not including any delivery costs/restocking fee). The product must be returned in an unused and re-saleable condition.

If you decide to return the product to us within 5 working days of delivery you can claim a refund minus the cost of shipping the item to you. There will also be a restocking fee (this will vary between items please contact us before dispatch) deducted from your refund (dependent on the item).

The item must be returned in an unused, re-saleable condition.

Email us at info@sinisterpowersports.co.uk - including your telephone number, order number, and reason you would like to return an item and we will guide you through the procedure.

 

Item is faulty, damaged or incorrect:

On very rare occasion if an item is damaged or is not what you ordered we are happy to offer a replacement or full refund.

Return the product to us within 5 working days of delivery and provided that the product is found by us to be the incorrect item and or faulty we will offer either a full refund or free replacement. We will also cover the cost to you of returning the item to us.

The item must be returned in an unused, as-received condition.

Please remember to include a receipt for the postage costs for returning the item to us, so we can refund that too!

Email us at info@sinisterpowersports.co.uk - stating your name, telephone number, order number, and reason you would like to return an item and we will guide you through the procedure.

 

Products brought in as special orders from abroad:

Please Note:

Any special orders brought in from our European or American suppliers are subject to the following conditions without exception – a 25% restocking fee plus return delivery costs are charged on all imported products.

While SINISTER powersports make every effort to ensure products ordered from the above to be correct at the time of ordering, please bear in mind foreign markets differ from UK markets occasionally in fitments and specifications.

We will endeavour to settle any disputes or problems on our customer’s behalf but until our suppliers have come to final outcome SINISTER powersports are in no way obliged / responsible for our supplier’s issues.

Refunds will only be offered and paid when our suppliers have accepted responsibility and refunded SINISTER in full and that refund has cleared in our account - period.

© SINISTER powersports Ltd 2017
Company number: 09843284 Registered in England
e: info@sinisterpowersports.co.uk | t: 0151 356 3021 | Registered Address: Unit 1 Elm Court, Newbridge Road, Ellesmere Port, Cheshire, United Kingdom, CH65 4LY
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